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TranslateNext Level Coatings — Branch Manager Candidate Assessment
Market
RGV
Date
2026-09-25
Evaluator
Nick
Status
in progress
Phone
2813097250
tristongators1@gmail.com
Position
Installer
Submitted
—
The candidate has not submitted their assessment yet.
Scenario 1: $1,000 Crew Mistake
Give the crew a strike. Tell the crew leader if it happens again it will affect his bonus. The make a mark next to his name for the month.
Who is responsible?
Me
Should anyone personally pay for the mistake?
Me
What consequences should occur?
I should make sure the client is happy
What changes afterward?
Just set very clear rules with the guys.
Scenario 2: Superintendent Didn't Catch It
Discuss with the client that we will fix the job
How do you determine responsibility between the installer and superintendent?
Its first the superintendent job then the installer.
Scenario 3: Honest $3,000 Mistake
Tell him thanks for taking accountability fix the problem then move on
Would your response be different if the same $3,000 loss happened because the employee knowingly ignored instructions? Explain.
No I would be pissed
Scenario 4: Employee Hides Damage
No response
Scenario 5: Angry Customer
No response
Scenario 6: Customer Is Right
No response
Scenario 7: Customer Is Wrong
No response
Scenario 8: One-Star Review
No response
Scenario 9: Refund or Repair
No response
Scenario 10: Two Employees Call Out
No response
