Next Level CoatingsClient Care & Warranty Support

We stand behind every floor we install.

Every report goes directly to our management team because at Next Level Coatings, we take ownership of your experience. You’ll have a dedicated point of contact, a callback within one business day, and a clear next step. Raising the standard means following through—and making sure you feel taken care of.

A response within one business day
A real person, not a form letter
Rework scheduled around you
Talk to someone now — (956) 449-0875No account needed. The form takes about two minutes.

Flake and metallic systems carry a limited lifetime warranty on the coating. Polished concrete carries a 10-year workmanship warranty, and all other systems carry one year. We check your install date the moment your request lands.

Tell us what's wrong. We'll take it from here.

This goes straight to our management and production team — not a call center, not a contact form that disappears. Two minutes now saves you a phone call later.

1

Your property and how to reach you

Full name *

Phone *

Email

So we can send you the written record of what we did.

Property address *

The address where the work was done.

Best way to reach you

Best time of day

2

The floor we worked on

Skip anything you don't know — we can look it up.

Service we installed

Roughly when it was installed

Job or proposal number

No contract number? Enter NLC00010 below and we'll find your job by the property address.

3

What's going on

Plain words are perfect. We're not looking for technical terms.

What is your request about? *

How serious is it?

Which part of the property?

How long has it been like this?

Tell us what's happening *

What you see, where it is, and when it started.

4

Photos

Optional, but it's the fastest way to get this right. Up to 6 photos.

Photos are stored privately and are only visible to the Next Level team.

You'll get a ticket number on the next screen, and a person contacts you within one business day.

How we handle it

Four commitments, every single request.

Answered within one business day

Every request is logged with a ticket number and handed to a person the same day it arrives. Nothing sits in an unread inbox.

We talk before we decide

A manager calls you, listens to what you're seeing, and reviews your photos. Nothing gets closed without your side of it.

Rework booked around you

If the floor needs work, we schedule the crew, confirm the day with you, and tell you who is coming and when.

A written resolution

You get a plain-English summary of what was wrong, what we did about it, and how we're preventing a repeat.

Would rather just talk to someone? Call us and we'll log it while you're on the phone.

(956) 449-0875

Straight answers

Questions clients ask us.

Every request is logged with a ticket number and answered within one business day. If the issue is a safety or property risk, we call the same day.

Raise the Standard. Protect Every Surface.

Licensed · Insured · Certified · Lifetime Warranty